Refunds

Last updated August 2026

Ledger Pro is sold through the App Store and Google Play, so refunds run through the store that took your payment — and we will always help you get one sorted.

App Store purchases (iPhone)

Apple processes all App Store payments and refunds. Request one at reportaproblem.apple.com — sign in, find the Ledger Pro charge, and pick a reason. Apple usually answers within a day or two.

Google Play purchases (Android)

Google handles Play payments and refunds. Open the Google Play app → your profile → Payments & subscriptions → Budget & history, find the charge, and request the refund there.

Cancelling a subscription

Cancelling stops future charges at the end of the paid period and is separate from a refund — you can do either, or both. Cancel any time in your store account (Settings → Subscriptions on iPhone; Play Store → Subscriptions on Android), or from the manage link inside Ledger's settings.

If anything is confusing

Write to support@ledgerlifts.com and we will walk the refund through with you. We never see your payment details — but we will always point you at the right button.

Legacy web purchases

If you bought Pro on the web with a license key, email support@ledgerlifts.com with the transaction id from your receipt (it starts with txn_) and we will process the refund with the payment provider directly.