Refunds

Last updated August 2026

Not happy with Ledger Pro? Reply to your receipt email or contact us within 30 days and Paddle will refund you in full. No questions, no hoops.

The whole policy

Every Ledger Pro purchase — monthly, annual, or lifetime — carries a 30-day unconditional refund. You do not need a reason and you will not be asked for one. Ask within 30 days of the charge and the full amount goes back to your original payment method.

Who handles the money

Paddle is the merchant of record for all Ledger Pro purchases. The sale, the charge on your statement, and every refund are processed by Paddle — Ledger never touches your payment details.

How to ask

Two ways, both fine:

Reply to your receipt. Answer the Paddle receipt email from your purchase and ask for a refund.

Email us. Write to [SUPPORT EMAIL] with the transaction id from that receipt — it starts with txn_ — and we will start the refund with Paddle for you.

Subscriptions

Cancelling a subscription stops future charges at the end of the paid period. A refund within 30 days of a charge returns that charge in full — you can do either, or both.

Timing

Paddle usually processes refunds within a few business days; your bank may take a few more to show it.